Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights, which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
• Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to erasure – You have the right to ask us to delete your personal information. Read more about the right to erasure.
• Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
• Your right to object to processing – You have the right to object to the processing of your personal data. Read more about the right to object to processing.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the
contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide patient care, services, pharmaceutical products and other goods are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
• Ashvine Care processes personal information under the basis of legitimate interest to ensure we can safely and effectively provide care, support services, and any related goods that people rely on. We only collect information that is directly relevant to understanding an individual’s needs, preferences, health conditions, risks, and the care or services required. This enables us to deliver personalised and responsive support, coordinate with appropriate professionals, maintain accurate records, and ensure continuity of care. Without this information, we would be unable to plan or deliver safe care, respond to changes in a person’s wellbeing, or meet regulatory and safeguarding responsibilities. Using personal information in this way benefits the people we support by ensuring their care is tailored, consistent, and delivered in a way that protects their safety, dignity, and wellbeing. It also allows us to monitor quality, manage risks, provide the correct equipment or pharmaceutical products, and communicate effectively with families, representatives, and other relevant professionals. These activities are essential to fulfilling our duty of care. We have considered the potential risks and impacts of processing personal information and have taken steps to minimise them through strict access controls, secure systems, ongoing staff training, and clear policies to ensure information is only used when necessary and always treated with respect. The benefits of using the information, such as safeguarding individuals, preventing harm, improving health outcomes, and ensuring the safe delivery of services, are greater than the potential risks, and we do not use the information in ways that would override or unfairly prioritise our own interests. Our aim is always to support people safely and respectfully, and we only use personal information in ways that are necessary, proportionate, and aligned with their rights and expectations.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

• Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
• Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

Our lawful bases for collecting or using personal information for
safeguarding or public protection reasons are:

• Consent – we have permission from you after we gave you all the
  relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Legitimate interests – we’re collecting or using your information
  because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
  • Ashvine Care processes personal information under the basis of legitimate interest to ensure we can safely and effectively provide care, support services, and any related goods that people rely on. We only collect information that is directly relevant to understanding an individual’s needs, preferences, health conditions, risks, and the care or services required. This enables us to deliver personalised and responsive support, coordinate with appropriate professionals, maintain accurate records, and ensure
    continuity of care. Without this information, we would be unable to plan or deliver safe care, respond to changes in a person’s wellbeing, or meet regulatory and safeguarding responsibilities. Using personal information in this way benefits the people we support by ensuring their care is tailored, consistent, and delivered in a way that protects their safety, dignity, and wellbeing. It also allows us to monitor quality, manage risks, provide the correct
    equipment or pharmaceutical products, and communicate
    effectively with families, representatives, and other relevant professionals. These activities are essential to fulfilling our duty of care. We have considered the potential risks and impacts of processing personal information and have taken steps to minimise them through strict access controls, secure systems, ongoing staff training, and clear policies to ensure information is only used when necessary and always treated with respect. The benefits of using the information, such as safeguarding individuals, preventing harm, improving health outcomes, and ensuring the safe delivery of services, are greater than the potential risks, and we do not use the information in ways that would override or unfairly prioritise our own interests. Our aim is always to support people safely and respectfully, and we only use personal information in ways that are necessary, proportionate, and aligned with their rights and expectations.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

• Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
• Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

Our lawful bases for collecting or using personal information for patient app or portal functionality are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object, and the right to data portability.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
  • Ashvine Care processes personal information under the basis of legitimate interest to ensure we can safely and effectively provide care, support services, and any related goods that people rely on. We only collect information that is directly relevant to understanding an individual’s needs, preferences, health conditions, risks, and the care or services required. This enables us to deliver personalised and responsive support, coordinate with appropriate professionals, maintain accurate records, and ensure continuity of care. Without this information, we would be unable to plan or deliver safe care, respond to changes in a person’s wellbeing, or meet regulatory and safeguarding responsibilities. Using personal information in this way benefits the people we support by ensuring their care is tailored, consistent, and delivered in a way that protects their safety, dignity, and wellbeing. It also allows us to monitor quality, manage risks, provide the correct equipment or pharmaceutical products, and communicate effectively with families, representatives, and other relevant professionals. These activities are essential to fulfilling our duty of care. We have considered the potential risks and impacts of processing personal information and have taken steps to minimise them through strict access controls, secure systems, ongoing staff training, and clear policies to ensure information is only used when necessary and always treated with respect. The benefits of using the information, such as safeguarding individuals, preventing harm, improving health outcomes, and ensuring the safe delivery of services, are greater than the potential risks, and we do not use the information in ways that would override or unfairly prioritise our own interests. Our aim is always to support people safely and respectfully, and we only use personal information in ways that are necessary, proportionate, and aligned with their rights and expectations.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

• Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
• Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

Our lawful bases for collecting or using personal information to comply with legal requirements are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
  • Ashvine Care processes personal information under the basis of legitimate interest to ensure we can safely and effectively provide care, support services, and any related goods that people rely on. We only collect information that is directly relevant to understanding an individual’s needs, preferences, health conditions, risks, and the care or services required. This enables us
    to deliver personalised and responsive support, coordinate with appropriate professionals, maintain accurate records, and ensure continuity of care. Without this information, we would be unable to
    plan or deliver safe care, respond to changes in a person’s wellbeing, or meet regulatory and safeguarding responsibilities. Using personal information in this way benefits the people we
    support by ensuring their care is tailored, consistent, and delivered in a way that protects their safety, dignity, and wellbeing. It also allows us to monitor quality, manage risks, provide the correct
    equipment or pharmaceutical products, and communicate effectively with families, representatives, and other relevant professionals. These activities are essential to fulfilling our duty of care. We have considered the potential risks and impacts of processing personal information and have taken steps to minimise them through strict access controls, secure systems, ongoing staff training, and clear policies to ensure information is only used when necessary and always treated with respect. The benefits of using the information, such as safeguarding individuals, preventing harm, improving health outcomes, and ensuring the safe delivery of services, are greater than the potential risks, and we do not use the information in ways that would override or unfairly prioritise our own interests. Our aim is always to support people safely and respectfully, and we only use personal information in ways that are necessary, proportionate, and aligned with their rights and expectations.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

• Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or seriousrisk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
• Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

Our lawful bases for collecting or using personal information for recruitment purposes are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
  • Ashvine Care processes personal information under the basis of legitimate interest to ensure we can safely and effectively provide care, support services, and any related goods that people rely on. We only collect information that is directly relevant to understanding an individual’s needs, preferences, health conditions, risks, and the care or services required. This enables us to deliver personalised and responsive support, coordinate with appropriate professionals, maintain accurate records, and ensure continuity of care. Without this information, we would be unable to plan or deliver safe care, respond to changes in a person’s wellbeing, or meet regulatory and safeguarding responsibilities. Using personal information in this way benefits the people we support by ensuring their care is tailored, consistent, and delivered in a way that protects their safety, dignity, and wellbeing. It also allows us to monitor quality, manage risks, provide the correct equipment or pharmaceutical products, and communicate effectively with families, representatives, and other relevant professionals. These activities are essential to fulfilling our duty of care. We have considered the potential risks and impacts of processing personal information and have taken steps to minimise them through strict access controls, secure systems, ongoing staff training, and clear policies to ensure information is only used when necessary and always treated with respect. The benefits of using the information, such as safeguarding individuals, preventing harm, improving health outcomes, and ensuring the safe delivery of services, are greater than the potential risks, and we do not use the information in ways that would override or unfairly prioritise our own interests. Our aim is always to support people safely and respectfully, and we only use personal information in ways that are necessary, proportionate, and aligned with their rights and expectations.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

• Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life-sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
• Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object, and the right to data portability.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
  • Ashvine Care processes personal information under the basis of legitimate interest to ensure we can safely and effectively provide care, support services, and any related goods that people rely on. We only collect information that is directly relevant to understanding an individual’s needs, preferences, health conditions, risks, and the care or services required. This enables us to deliver personalised and responsive support, coordinate with appropriate professionals, maintain accurate records, and ensure continuity of care. Without this information, we would be unable to plan or deliver safe care, respond to changes in a person’s wellbeing, or meet regulatory and safeguarding responsibilities. Using personal information in this way benefits the people we support by ensuring their care is tailored, consistent, and delivered in a way that protects their safety, dignity, and wellbeing. It also
    allows us to monitor quality, manage risks, provide the correct equipment or pharmaceutical products, and communicate effectively with families, representatives, and other relevant professionals. These activities are essential to fulfilling our duty of care. We have considered the potential risks and impacts of processing personal information and have taken steps to minimise them through strict access controls, secure systems, ongoing staff training, and clear policies to ensure information is only used when necessary and always treated with respect. The benefits of using the information, such as safeguarding individuals, preventing harm, improving health outcomes, and ensuring the safe delivery of services, are greater than the potential risks, and we do not use the information in ways that would override or unfairly prioritise our own interests. Our aim is always to support people safely and respectfully, and we only use personal information in ways that are necessary, proportionate, and aligned with their rights and expectations.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

• Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
• Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.